Passenger Diaries, Lucerne

Email response is slow to nonexistent, and inquiries were repeatedly ignored, so I couldn't book at all. I tried booking an early October 2022 tour directly through their website in August 2022 by filling out the contact form and emailing, and did not receive a response for over a week. So I then booked through a 3rd party reservation site and received a response from the owner asking that I cancel my reservation on the 3rd party site and contact the owner directly as my travel date got closer. I immediately responded back (within an hour) asking when I should email again, and another nine days passed without a response until he finally responded saying that he was fully booked that week and couldn't schedule my request. I again immediately responded (also within the hour) and offered an alternate date, and again, no response. The rave reviews from people who were able to arrange a tour with Passenger Diaries may be justified, but I couldn't even get any kind of meaningful communication started to book a tour.

We did a tour with Luis on December 11th and absolutely loved it! He did a wonderful job answering questions, keeping the conversation moving, and providing suggestions that fit our interests. I would highly recommend him if you are in Lucerne!